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Refund Policy

Our comprehensive refund policy for subscription services and one-time purchases

2025/01/13

Introduction

At our company, we strive to provide the best possible service and value to our customers. This Refund Policy outlines the terms and conditions for refunds on our subscription services and one-time purchases.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Subscription Services Refund Policy

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscription plans, including:

  • Pro Monthly subscription
  • Pro Yearly subscription

Eligibility Requirements:

  • You must be a first-time subscriber
  • The refund request must be made within 14 days of your initial subscription purchase
  • You have not previously received a refund for the same subscription tier
  • Your account is in good standing and not in violation of our Terms of Service

Refund Process:

  1. Contact our support team with your account details and reason for the refund request
  2. We will review your request within 3-5 business days
  3. If approved, the refund will be processed to your original payment method
  4. Please allow 5-10 business days for the refund to appear in your account

Recurring Billing

After the 14-day money-back guarantee period, all subscription fees are non-refundable. However:

  • You can cancel your subscription at any time to prevent future charges
  • You will continue to have access to paid features until the end of your current billing period
  • No refunds will be issued for partial months or unused portions of your subscription

One-Time Purchase Refund Policy

Credit Packages

Refunds for credit packages are handled as follows:

Within 24 hours of purchase:

  • Full refund available if no credits have been used
  • Partial refund may be available based on unused credits (at our discretion)

After 24 hours:

  • All sales are final and non-refundable
  • No refunds will be issued for partially used or unused credits

Lifetime Plans

Lifetime subscription purchases are final and non-refundable after the 14-day money-back guarantee period.

Refund Exclusions

The following situations are not eligible for refunds:

  • Requests made after the specified refund periods
  • Service interruptions caused by factors beyond our control (internet outages, third-party service failures)
  • Violation of our Terms of Service or acceptable use policies
  • Requests from accounts that have been suspended or terminated for policy violations
  • Partial usage of services or credits
  • Change of mind after the refund period has expired

Force Majeure

We are not responsible for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, war, terrorism, or civil unrest
  • Government actions or regulatory changes
  • Natural disasters or extreme weather events
  • Internet service provider outages or third-party service disruptions

Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at support@yourcompany.com
  2. Provide Information: Include your account email, subscription details, and reason for the refund request
  3. Wait for Review: Our team will review your request within 3-5 business days
  4. Receive Decision: We will notify you of our decision via email

Required Information for Refund Requests

When contacting us for a refund, please provide:

  • Your account email address
  • The specific subscription or purchase you're requesting a refund for
  • The date of purchase
  • The reason for your refund request
  • Any relevant screenshots or documentation (if applicable)

Dispute Resolution

If you believe your refund request was unfairly denied, you can:

  1. Request a review by our support manager
  2. Provide additional information or context for your request
  3. We will provide a final decision within an additional 3 business days

Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We will not provide prior notice of policy changes.

Contact Information

If you have any questions about this Refund Policy, please contact us:

Last Updated: January 13, 2025

This policy is part of our commitment to transparency and customer satisfaction. By continuing to use our services, you agree to these refund terms and conditions.